Personally identifiable information (PII) includes information that is personal in nature and which may be used to identify you. As a general rule, My Refuge House does not collect PII about you when you visit our websites, unless you choose to provide such information to us. Submitting PII through our website is voluntary. Through our stakeholder database, we collect and store contact information from individuals as it is knowingly provided to us, including email and mailing addresses. You may provide PII to us when you send us an e-mail message or a request for information, when you fill out a questionnaire or survey, when you register for an event or make a donation, etc.
We use your PII to help us communicate more effectively. The PII you provide on our websites will be used only for the purpose for which you provided it. My Refuge House does not distribute PII or email addresses to third parties except where permission is explicitly provided or where it is required by law.
We do not require you to register or provide PII to visit our websites. You may choose at any time not to provide PII, although this may restrict our ability to provide requested services or information. We do collect some technical information that does not include PII when you visit to make your visit seamless. There is more explanation below about how we handle and collect information when you visit our websites.
My Refuge House
255 E. Santa Clara Street, Suite 100
Arcadia, CA 91006
Personally Identifiable Information (PII)
My Refuge House values the privacy of our stakeholders (e.g. volunteers, participants, visitors, donors, etc.). My Refuge House collects information to only help better connect with, engage, and serve our stakeholders. It is our policy to collect and store only PII that is knowingly provided to us.
If you choose to provide us with PII on a My Refuge House website, through such methods as completing a web form, we will use that information to help us collect a donation or provide you the information or service you have requested. We may use this to inform our strategies. The information we may receive from you varies based on what you do when visiting our site. We may enter your information into one of our databases so we can contact you to obtain your input, provide information about our programs and events, request donations, or provide a more personalized online experience.
The following are examples of personally identifiable information that you may volunteer to provide and examples of how we use such information.
- Email Addresses – My Refuge House collects email addresses from those who make donations, create online user accounts, subscribe to emails, or register for events. My Refuge House may use your email address to send you emails from My Refuge House, including event information from My Refuge House, stakeholder and program updates, or email newsletters.
- Mailing Addresses – My Refuge House may collect mailing addresses of those who request mailings, make donations, or register for events. My Refuge House may send via mail stakeholder newsletters, brochures or other informational or invitational items.
Other than to our employees, contractors and affiliated organizations, as described, My Refuge House does not share or distribute collected PII except where permission is explicitly given or it is required by law, such as a subpoena, court order, or other governmental request, when My Refuge House is required in good faith that disclosure is reasonably necessary to protect the property or rights of My Refuge House, third parties, or the public at large, to prevent or investigate possible wrongdoing in connection with our website, to protect the personal safety of users of our website, and/or to protect against legal liability.
Many of our websites and email communications allow you to send us email messages. We will use the information you provide to respond to your inquiry. You should be reminded that email may not necessarily be secure against interception. Therefore, we suggest that you do not send sensitive PII (such as your bank account and Social Security numbers) to us via email. If your intended email communication is sensitive, e.g., it includes information such as your bank account, charge card, or Social Security number, you should instead send it by U.S. mail. Another alternative may be submission of data through a secure program website, like our online donation platform.
Information Collected and Stored Automatically
When browsing through any website, certain information can be collected. My Refuge House websites may collect the following types of information during visits:
- domain from which you access the Internet;
- IP address (an IP address is a number that is automatically assigned to a computer when surfing the Internet);
- operating system and information about the device or browser used when visiting the site;
- date and time of your visit;
- content you visited or downloaded and
- website (such as google.com or bing.com) or referral source (email notice or social media site) that connected you to the website.
Cookies and Other Tracking Technologies
When you visit any website, its server may generate a piece of text known as a “cookie” to place on your computer. Placing cookie text allows websites to “remember” visitors’ preferences, surfing patterns, and behavior while they are connected.
The cookie makes it easier for you to use the dynamic features of webpages. When active, cookies from My Refuge House webpages only collect information about your browser’s visit to the site; they do not collect any PII about you.
If you do not wish to have cookies stored on your machine, you can opt out or disable cookies in your browser. You will still have access to all information and resources through My Refuge House websites. However, turning off cookies may affect the functioning of some aspects of our websites. Be aware that disabling cookies in your browser will affect cookie usage at all other websites you visit as well.
In addition to cookies, other tracking technologies may also be used, such as beacons, tags and scripts to collect and track information and to improve and analyze our website.
Donors, Social Media, and Third Party Sites
My Refuge House websites may contain links to social media platforms, international agencies, private organizations, outside events and calls to action, and some commercial entities.
My Refuge House uses social media websites to engage in dialogue, share information and media, and collaborate with the public. My Refuge House may also use these websites to make information and services widely available, while promoting transparency and accountability, as a service for those seeking information about or services from My Refuge House.
My Refuge House is committed to protecting the security of your personal information transmitted to and from our websites and will take reasonable security precautions to help protect your personal information from unauthorized access, use, or disclosure. However, we cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. With respect to financial information that you transmit via any of our third party links, please review their privacy and data security policies.
No website or electronic data can ever be completely secure, but we strive to maintain up-to-date and appropriate security mechanisms.
My Refuge House respects and values the trust you place in us when you give us your PII. We are committed to maintaining the confidentiality of your PII. We will not trade, share, or sell potentially PII or PII, collected on the website or through any business activities, to anyone else. We use a variety of security measures to protect your data. We maintain physical, electronic and procedural safeguards to help prevent unauthorized access to and improper use of PII.
- Donors may opt in to share testimonials with My Refuge House, which may be featured on marketing collateral, crowdfunding pages, and/or on the websites.
- We will collect payment information, billing address, and other information necessary to process a donation or event registration.
- We will use your information to comply with the law or in the good faith belief that such action is necessary to conform to the requirements of the law or comply with legal process served on us, protect and defend our rights, or act in urgent circumstances to protect the personal safety of others.
- We will use your PII to protect against potential fraud. We may verify with third parties the information collected in the course of processing a gift, event registration or other donation. If you use a credit card, we may use card authorization and fraud screening services to verify that your card information and address match the information that you supplied to us, and that the card being used has not been reported lost or stolen.
How long do we hold on to your data?
We will retain your PII only for as long as reasonably necessary to carry out the purposes for which it was collected, unless we have legal obligations to keep it longer or to delete it sooner.
What happens to your PII if something happens to My Refuge House?
Your information, including PII, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including PII, to the United States and process it there.
Are you in Europe?
Even if you’re not European, Europe’s General Data Protection Regulation (GDPR) means all our users have certain data protection rights. My Refuge House will take reasonable steps to allow you to correct, amend, delete or limit the use of your PII. If you wish to be informed about what PII we hold about you and if you want it to be removed from our systems, please contact us as indicated. In certain circumstances, you may have the following data protection rights:
- The right to access, update, or delete the information we have on you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your PII.
- The right of restriction. You have the right to request that we restrict the processing of your PII.
- The right to data portability. You have the right to be provided with a copy of the information we have about you in a structured, machine-readable, and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where My Refuge House relied on your consent to process your PII.
These rights are not absolute and are subject to exceptions within the GDPR or member state law; and some expressly require a balancing of interests.
Please note that we will make reasonable efforts to verify your identity before responding to such requests. If you are in Europe, you have the right to complain to a Data Protection Authority about our collection and use of your PII. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Interaction with Children Online
My Refuge House is committed to the protection of children’s online privacy. The Children’s Online Privacy Protection Act (COPPA) governs information gathered online from or about children under the age of 13. Verifiable consent from a child’s parent or guardian is required before collecting, using, or disclosing PII from a child under age 13. If a My Refuge House website intends to collect information from children under 13 years old, COPPA-required information and instructions will be provided by the specific webpage that collects information about the child. The webpage will specify exactly what the information will be used for, who will see it, and how long it will be kept.
All content is copyright (c) 2008-2022, My Refuge House (My Refuge House).
In no event shall My Refuge House, its stakeholders, or any third parties mentioned at this website, be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the website and the material, whether based on warranty, contract, tort, or any other legal theory, and whether or not My Refuge House is advised of the possibility of such damages.
Permission to Reprint
You are authorized by My Refuge House to view and download material on this website solely for use in your own organization or company.
Contents of this website, such as text, graphics, images and other material are protected by copyright under both United States and foreign laws. Unauthorized use of the material may violate copyright, trademark, and other laws. You must retain all copyright and other proprietary notices contained in the original material on any copy you make of the material. You may not sell or modify the material or reproduce, display, publicly perform, distribute or otherwise use the material in any way for any commercial purposes.
Permission to Link
My Refuge House does not control or guarantee the accuracy and maintenance of the information contained in other websites. My Refuge House tries to provide links that are relevant, but we do not control their content. Links are provided but are not intended to reflect the importance of the other websites or to endorse any of the views expressed in, or products or services offered by, the other websites.
My Refuge House is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. You access linked third-party websites at your own risk.
Report Technical Issues
Please let us know about any issues or concerns about this website by emailing [email protected] or by calling 626-788-1674.
Thank You and Credits
Thanks to California Association for Nonprofits, Love146, and the Department of Homeland Security for some parts of the language used in this policy: